• Promoted to 2nd level engineer within 8 months
• Solid working knowledge of Windows NT4 and Windows 2000 Administration
• Multiple Domains, LAN, WAN, Rights and Permissions VPN
• NFS and SMB skillset with (Hummingbird Maestro, TotalNet Advanced Server - TAS, Samba, MS Windows Services for Unix, and Intergraph Disk Access) interop packages
• Software Alpha and Beta testing of new products
• Update internal and external technical documentation
• Active role in Peer training via a Mentor Process for new hires
• Created and maintained an internal web site of product specific information over a Windows 2000, IIS 5 Web Server
• Enhancement of education in Web Development, Multimedia, Web Design, Visual Basic, Web Graphics, Java, Java Script, Cascading Style Sheets, and Server Side Includes
• Effectively manage a large call volume while keeping my customer queue and customer contact times low.

• My position with Compaq is on the "NORTH AMERICAN PRE SALES ENGINEER" TEAM, which is responsible for the configuration of customers' high volume Storage and or Backup needs (upwards of 6+ Terabytes)
• This position requires: vast knowledge of RAID (0,1,2,3,4,5,0+1) and SCSI (narrow, wide, high or low voltage, single ended or differential) as well as troubleshooting the configuration of Logical Units (LUNs), Volume Sets, Parity (RAID 5), Redundancy (transparent fail-over or multi-bus fail-over) for storage solutions and power; Clustering (max number of servers in a cluster, depending on the operating system)
• Created web based support Matrix's with interlinking pages and proposed a redesign of an internal website
• All work done by phone and email (requires meticulous organization skills and excellent attitude)

• Troubleshoot problems with BIOS; hardware/software configuration and compatibility issues; modem connection issues and cabling problems
• Assist with basic web publishing design and development
• Responsible for complete system tear-down and restores (both hardware and software)
• Maintain systems and organize files and data
• Advise on hardware and software upgrades
• Configuring TCP/IP addresses for network access and email set-up

• Supported, maintained, and upgraded over 350 end-users at 3 locations with 25+ (home grown) applications
• Supported 16 servers which operated on NT 4.0 and NetWare
• Knowledge of additional Token ring network (Cau's, Lam's, Mau's), Ethernet, ISDN, T1, and T3
• Passed 33 intense internal certification tests based on home made applications all within first month
• Y2K compliance testing and remote computer repairs

• Troubleshot laser fax, printer, and copier problems
• Set up and maintained an MS Excel database of all current customers
• Laser Technology certified, and trained in Digital Imagery
• Quality Customer Relations and Time Management resulted in high customer confidence in my work

• Help desk, answered shop phone and assisted technicians in troubleshooting
• Responsible for setting up and preparing new equipment to be installed at customers site
• Responsible for maintaining current/new customer demonstration equipment
• Provided in-house troubleshooting skills and on hand training in our showroom of 15 - 20 different models of equipment
• Set-up and maintained an MS Excel database for tracking all in house shop activity

• Help desk, answered up to 7 phones lines
• Provided correspondence to customers on troubleshooting problems and assessed the need for technicians to go on site
• Ensuring my team of technicians are all dispatched and have all necessary information to do their job effectively
• Set-up and maintained an MS Excel database on all technicians and all territory information

• Responsable for earning new customer accounts
• Set up and maintained all current and new customer accounts on Symantec Act 4.0 and Lotus Approach 97
• Scheduled appointments and utilized time management skills

• Achieved and maintained a certified level of achievement
• Offered a pleasant purchase experience and a quality demonstration of product and features
• Assisted in negotiations and helped to achieve a common ground for doing business
• Set-up and maintained an MS Excel database for tracking all sales, customers, and promotional material

• Responsible for a 2.5 million dollar inventory
• Set-up and maintained a database for tracking repairs, sales, promotional material, and inventory
• Assisted in appraisals of used vehicles to be traded in
• Determined if a traded in vehicle could be retailed/wholesaled
• Set up vehicles to be auctioned and/or transferred to other locations

• Responsible for all daily operations in running a bus/limousine service
• Answered all phone calls and set-up appointments for showing fleet of 20 vehicles
• Utilized basic text program for customer billing and dispatching of Chauffeurs
• Responsible for setting up of new accounts and all account management
• Verified Accounts Payable and Accounts Receivable
• Purchased a $75,000 10 passenger limousine and a $225,000 55 passenger bus

• Attended classes in negotiation, customer satisfaction, and closing deals
• Attended a special class in light truck selling GVW and GVWR
• Set-up and maintained a database of all customers and inventory and pricing

Certificate Program - Microsoft Windows NT

Certificate Program - P.C. Service and Support

Associates Program - Criminal Justice